Why it looks like it is not charging — the light is faint by design
Dame Eva is waterproofed twice over, all the way inside the charging port. That is why the charge light is extremely faint.
“It doesn't seem to be charging” and “I can't see any light” are the two questions that come up most about Dame Eva. In most cases nothing was actually wrong with the unit — the light was simply too weak to notice.
📢 What owners said
“I thought it was defective, then I turned the lights off and there it was”
“The light is far weaker than I expected”
So before you look into service, set up a room where the light can actually be seen.
How to confirm it is charging — the two-step check in full darkness
Leave it plugged into the charger exactly as it is, and work through these in order.
- Step 1. Switch off every light — turn off all the room lighting
- Step 2. Close the door for full darkness — then look at Dame Eva while it charges
If it is charging normally you will see a faint green light, as in the photo below.
As the photo shows, the light is faint enough to disappear in a lit room. If you checked by a window during the day, seeing nothing is exactly what you would expect.
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If the charging light still does not show — get in touch
If you have worked through both steps and there is still no light, do not try to judge it alone — get in touch. This goes straight to AROOO chat support.
Dame products bought from AROOO Store come with three years of after-sales service, free or chargeable depending on the case.
아루 (AROOO) 본사 공식 판매처
공식 판매처 안내 비공식 판매처 주의사항 본 공식 판매처의 제품은 아루 본사에서 직접 관리, 유통하는 100% 정품입니다 비공식 판매처의 제품은 정식 유통된 제품이 아니며, 정품 여부를 확인할 수 없습니다. 정식 유통 제품이 아닐 경우 문제 발생 시 보상 및 고객 지원이 불가합니다.
How to verify the authorised importer, and who handles service, is covered separately in the article on Dame's importer.