Dame Eva Not Charging? The Charging Light Is Faint
"It doesn't seem to be charging." "I can't see any light." Those are the two questions we get most about Dame Eva. It is easy to assume a fault and start looking into service — but in most cases nothing was actually wrong with the unit. The charge light itself is simply very faint.
Key takeaways
"It is not charging." "There is no light." Most of those reports were not faults — Dame Eva is waterproofed twice over, inside the charging port included, which makes the charge light extremely faint
The check takes two steps. Switch off every light, close the door for full darkness, then look at the unit while it charges. If it is charging normally you will see a faint green light
If the charging light still does not show in full darkness, that is the point to get in touch. Dame products bought from AROOO Store — Dame Eva included — are covered by three years of after-sales service
Why it looks like it is not charging — the light is faint by design
Dame Eva is waterproofed twice over, all the way inside the charging port. That is why the charge light is extremely faint.
“It doesn't seem to be charging” and “I can't see any light” are the two questions that come up most about Dame Eva. In most cases nothing was actually wrong with the unit — the light was simply too weak to notice.
So before you look into service, set up a room where the light can actually be seen.
How to confirm it is charging — the two-step check in full darkness
Leave it plugged into the charger exactly as it is, and work through these in order.
Step 1. Switch off every light — turn off all the room lighting
Step 2. Close the door for full darkness — then look at Dame Eva while it charges
If it is charging normally you will see a faint green light, as in the photo below.
As the photo shows, the light is faint enough to disappear in a lit room. If you checked by a window during the day, seeing nothing is exactly what you would expect.
If the charging light still does not show — get in touch
If you have worked through both steps and there is still no light, do not try to judge it alone — get in touch. This goes straight to AROOO chat support.
Dame products bought from AROOO Store come with three years of after-sales service, free or chargeable depending on the case.
아루 (AROOO) 본사 공식 판매처
공식 판매처 안내
비공식 판매처 주의사항
본 공식 판매처의 제품은 아루 본사에서 직접 관리, 유통하는 100% 정품입니다
비공식 판매처의 제품은 정식 유통된 제품이 아니며, 정품 여부를 확인할 수 없습니다. 정식 유통 제품이 아닐 경우 문제 발생 시 보상 및 고객 지원이 불가합니다.
How to verify the authorised importer, and who handles service, is covered separately in the article on Dame's importer.
Frequently asked questions
My Dame Eva does not seem to be charging. Is it faulty?
In most cases it is not. Dame Eva is waterproofed twice over, all the way inside the charging port, and that construction is what makes the charge light so faint. Most reports of a charging problem turned out to be the weak light rather than a fault.
How do I confirm that Dame Eva is charging?
Switch off every light, close the door so the room is completely dark, then look at Dame Eva while it charges. If it is charging normally you will see a faint green light.
I cannot see the charging light in a bright room. Is it broken?
Not seeing it in a bright room is normal. Owners said things like “I thought it was defective, then I turned the lights off and there it was” and “The light is far weaker than I expected”. Judge it in full darkness.
What if the charging light still does not show in full darkness?
That is the point to contact AROOO chat support. Dame products bought from AROOO Store are covered by three years of after-sales service, free or chargeable depending on the case.
